Terms and Conditions
Order processing
We deliver the goods by our own transport within three days of receiving and registering the order. On the day of ordering, we will confirm receipt of the order to your e-mail. At least one day before the shipment, we will call you or send you an e-mail with a message about the delivery of the goods. If we are not able to deliver your order within 3 days (technical problems, stock out, etc.) we will immediately notify you by phone about the approximate delivery date. Conditions and a detailed description of the delivery can be found in the free shipping section. Of course, you can also pick up the goods in person at the company's warehouse - Tyršova 927, 517 54 Vamberk
Binding order
By sending the order, the customer bindingly confirms that he will collect the goods on the agreed date. The customer can cancel the order only if the supplier is unable to deliver the goods within the usual delivery time ( within approx. 3 days or according to telephone agreement ). In the event that the customer does not take over the ordered goods (or not notify the supplier of this in advance), the supplier reserves the right to invoice the customer for a cancellation fee.
Action / sale
Please note that the items marked "promotion" or listed in the "sale" section are of limited quantity, so these prices are valid only while supplies last. The supplier of goods reserves the right to change prices.
Delivery time
The goods will be delivered as soon as possible - for common goods, the delivery date is usually 3 working days from the receipt of the order, for less common goods, the delivery time is indicated for individual products. Items marked as sale are of limited quantity, i.e. only while supplies last. If the delivery is delayed for more than 3 working days, the customer is informed about this - March, April, May, June can delay the delivery for up to 5 working days.
Terms of delivery
We deliver the goods by our own in-house delivery on delivery throughout the Czech Republic on working days from 6 a.m. to 8 p.m. At the customer's request, we use the services of the Czech Post, PPL Logistik, etc.
Payment Terms
We deliver the goods on cash on delivery (preferred) or with advance payment on account. The buyer will be informed of any price change before the goods are delivered and has the right to cancel or change the order in this regard. The prices shown in the e-shop apply to end customers and include VAT of 20% (we are VAT payers).
Guarantee
The manufacturer/seller is fully responsible for hidden manufacturing and material defects in the sense of the provisions of the Civil/Commercial Code for a period of 24 months from the date of purchase of the product. The warranty does not cover defects caused by unauthorized intervention, as a result of using the goods for other than intended purposes, inappropriate storage, unprofessional assembly, mechanical damage that is not caused by wear and tear resulting from normal use, the product has been subjected to excessive load (in violation of regulations, possibly recommendations manufacturer), natural disasters or force majeure.
Complaint
Complaints are governed by the relevant provisions of the Civil/Commercial Code and the Consumer Protection Act. The customer is obliged to inspect/check the goods properly upon receipt! Later complaints (obvious external damage caused e.g. during transportation) will not be taken into account. In the event of a justified/proven defect in the goods covered by the warranty, the customer has the right to have it repaired or replaced free of charge. The customer applies the complaint to the supplying company Libor Velísek, Tyršova 331, 517 54 Vamberk.
"In the event that a consumer dispute arises between us and the consumer arising from a purchase contract or a contract for the provision of services, which cannot be resolved by mutual agreement, the consumer can submit a proposal for an out-of-court settlement of such a dispute to the designated entity for the out-of-court resolution of consumer disputes, which is
the Czech trade inspection
Central inspectorate - ADR department
Štěpánská 15
120 00 Prague 2
Email: adr@coi.cz
Website: adr.coi.cz
Protection of personal data
Shop e-pletivo.cz. even its operator undertakes not to sell or provide entrusted personal data to any third party without the prior consent of the owner of such data; nor will it use the entrusted personal data for a commercial offer unrelated to the store offer without the consent of the owner of such data; deletes his personal data from his database at the customer's request and without giving a reason.
For Slovak customers
Dear customers,
the goods you order in our e-shop will be delivered to you by our transport service on cash on delivery.
You pay for the goods in EUR upon receipt.
The price of goods and transport is converted at the current exchange rate of the CNB.
We will discuss delivery dates with you by phone on 00420 494 544123.
In case of any questions, please contact our sales department - tel. 00420 494 544 123 or e-mail:
wiremetal@wiremetal.cz
Notice
The supplier reserves the right to increase the ordered length of 21m, 22m, 23m, 24m mesh and charge 25m for the entire commercial package due to the creation of a large amount of unsaleable residues.
Detailed terms and conditions and complaints procedure
Article 1 - Basic provisions
These general terms and conditions (hereinafter referred to as "GTC") regulate the relations between the company PLOTY VAMBERK - WIRE METAL s.r.o. (hereinafter referred to as "the seller") and its customers (hereinafter referred to as the "buyer") in the area of the sale of goods. Seller: the seller is understood as the company FENCES VAMBERK - WIRE METAL s.r.o., which is a registered business entity with ID number 27463656, VAT number CZ27463656. Buyer: at the start of business relations, the buyer gives the seller only his necessary contact information, which is needed to process his order, or information that he wants to have on the purchase documents, to the seller during registration. The buyer is aware
that he does not acquire any rights to use registered brands, trade names, company logos or patents of the seller or other companies by purchasing products that are in the seller's business offer, unless otherwise agreed in a specific case by a special contract.
Article 2 - Information security and protection
By registering on the website of the online store www.e-pletivo.cz , the registered person agrees to the collection and use of basic information about himself and his purchases. The operator of the online store www.e-pletivo.cz guarantees all customers of this online store the protection of their personal data in accordance with Act No. 101/2000 Coll., On the Protection of Personal Data, and at the same time undertakes not to provide personal data in any form to a third party , with the exception of the situation related to the distribution or payment system regarding the ordered goods (communication of the necessary data: name, telephone and delivery address to the carrier). Supervision of compliance with personal data protection rights is carried out by the Office for Personal Data Protection, with which the seller is registered. Personal data will be processed for an indefinite period in electronic form automatically, or in printed form non-automatically. The buyer provides personal data voluntarily and has the right to withdraw consent to the processing of personal data at any time and to request removal from the database. The seller will provide the buyer with information on the method of personal data processing after reasonable payment. The buyer agrees to the possible storage of cookies on his computer, he can revoke this consent at any time. If the registered person wishes to have their personal data deleted or if they do not want to receive the information newsletter for which they registered, they inform the operator of the online store www.e-pletivo.cz about this at the e-mail address wiremetal@wiremetal. Czech
Article 3 - Store and sales period
The brick-and-mortar store is located at Tyršova 927, 517 54 Vamberk (hereinafter referred to as the "store"):
its regular sales hours are:
| Monday | 06:00 - 12:00 | 13:00 – 15:30 |
| Tuesday | 06:00 - 12:00 | 13:00 – 15:30 |
| Wednesday | 06:00 - 12:00 | 13:00 – 15:30 |
| Thursday | 06:00 - 12:00 | 13:00 – 15:30 |
| Friday | 06:00 - 12:00 | 13:00 – 15:30 |
We accept orders from the online store www.e-pletivo.cz 24 hours a day, 7 days a week
at week.
Article 4 - Prices
Prices in the online store www.e-pletivo.cz are always up-to-date and valid for ordering in this online store. . Prices are inclusive of VAT and statutory fees. In the case of sending abroad, the price does not include customs duties or other local fees, which are the buyer's expense.
Article 5 - Ordering
The buyer purchases the goods at the price valid at the time of ordering. In the case of special order goods or goods that are not in stock, the seller will confirm the price and the likely delivery date to the buyer in advance by e-mail or telephone. The seller is entitled to change this price due to the current market situation and depending on the development of the CZK (CZK) exchange rate against foreign currencies. If the buyer does not agree with such a change, he does not confirm the order and it is not implemented.
Article 6 - Withdrawal from the contract
In accordance with the provisions of par. 1829 paragraph 1 Civil Z., the buyer has the right to withdraw from the contract within 14 days of taking over the goods in the event that the goods were ordered in a different way than in person and were delivered to him by any carrier. In case of withdrawal, the purchase contract is canceled from the beginning. The goods must be returned to the seller within 14 days of withdrawal from the contract. The seller is entitled to unilaterally offset the claim for payment of damage caused to the goods against the buyer's claim for a refund of the purchase amount.
If the buyer decides to withdraw within this period, the following conditions must be met:
- Send an e-mail to the address www.e-pletivo.cz with the following text: " I request
for unilateral withdrawal from the contract dated DD.MM.YYYY No. (invoice number) and I request
on the return of the amount paid for the goods to the account number:..................... ". - Goods sent and delivered back to the seller's address must be in the original undamaged packaging, must be undamaged, complete (including accessories, instructions, warranty card, possibly attached battery, etc.), with all identification elements (labels, stickers). Do not send goods on delivery - they will not be accepted. We recommend that you insure the goods. All shipping costs back to the seller are at the buyer's expense. In the event of non-compliance with any of the above requirements, the seller has the right to proportionally reduce the amount for which the goods will be taken back. In the event that a gift item was also included with the goods, this gift item must also be returned in compliance with the above requirements. If an order was made for several pieces (of the same or different) goods, the total price of which exceeded the price limit for sending the order without accounting for transport and payment, and if a part of the ordered goods is returned within the 14-day period, the amount for the returned goods may be minus the fee for the appropriate - chosen by the customer - shipping and payment.
- After receiving and checking the returned goods and accessories, we will issue you a correction document and send it to the e-mail address from the order. Print the corrected tax document, add your signature, date and place of signature, and send the scanned copy to wiremetal@wiremetal.cz or to the address of the brick-and-mortar store.
- The possibility of withdrawing from the contract does not apply to the delivery of goods modified at the buyer's request or to goods ordered specifically and expressly at his request, where part of its value is consumed by its use and it cannot be returned to its original state before purchase. The option to withdraw from the contract also does not apply to the delivery of goods with a variable value over time (e.g. investment gold).
- We would like to inform buyers (from abroad) that in the event of withdrawal from the contract, they may be charged costs associated with postage and the return of the amount paid (the returned amount may be reduced by these incurred costs).
- If you request withdrawal from the contract, make sure that the packaging material of the goods is not also the outer packaging of the shipment, as this packaging material very often deteriorates and the costs of repackaging would be billed to you when the amount paid is returned.
Article 7 - Information about products
Complaints are governed by the relevant provisions of the Civil/Commercial Code and the Consumer Protection Act. The customer is obliged to inspect/check the goods properly upon receipt! Later complaints (obvious external damage caused e.g. during transportation) will not be taken into account. In the event of a justified/proven defect in the goods covered by the warranty, the customer has the right to have it repaired or replaced free of charge. The customer applies the complaint to the supplying company Libor Velísek, Tyršova 331, 517 54 Vamberk.
Article 8 - Payment terms
- payment in cash upon personal collection of the goods in the store (ordered goods
- cashless payment in advance to an account in the Czech Republic, to an account in Slovakia. Bank transfer and crediting the amount to the seller's account may take 1-5 days. After the total amount is credited to the seller's account, the warehouse goods will be shipped. Stock goods will be reserved when the order is created, and out-of-stock goods will be ordered. The goods will be reserved for seven days. If the total amount is not credited to the seller's account by this time, and if the buyer does not agree otherwise with the seller, the order will be canceled after this time without prior notice.
- cash on delivery upon delivery of the goods (cash is collected from the buyer by a person authorized by the carrier).
The goods remain the property of the seller until full payment.
Article 9 - Delivery conditions
Personal purchase in the shop:
The ordered goods can be picked up after confirmation of the order at the store's address during its normal sales hours. The goods will be reserved in the shop for seven days. If they don't agree
the buyer and the seller otherwise, the order will be canceled after this time without prior notice.
Shipping the goods:
Based on the customer's wishes, the supplier will ensure the transport of the goods to the destination address in the Czech Republic. We deliver orders over CZK 2,000 incl. VAT is free. Orders up to CZK 2,000 will be charged with the maximum amount - a fee of CZK 300 incl. VATGoods transport complaint
The addressee is obliged to check and accept the shipment only if it is not damaged in any way.
In no case should the driver sign the delivery note before a thorough inspection of the goods, even under the packaging! In case of damage, it is necessary to write a damage report with the driver. By e-mail to the address wiremetal@wiremetal.cz or by mail to the seller at the address of the store, send a copy of the complaint record issued on the spot by the carrier, preferably
with photos. Complaints about mechanical damage to the product after signing the delivery note will not be taken into account due to the carrier's transport conditions.
Article 10 - Warranty conditions
The warranty conditions for the goods are governed by the seller's complaint procedure.
Article 11 - Complaint proceedings in the form of extrajudicial proceedings
Complaints are governed by the relevant provisions of the Civil/Commercial Code and the Consumer Protection Act. The customer is obliged to inspect/check the goods properly upon receipt! Later complaints (obvious external damage caused e.g. during transportation) will not be taken into account. In the event of a justified/proven defect in the goods covered by the warranty, the customer has the right to have it repaired or replaced free of charge. The customer applies the complaint to the supplying company Libor Velísek, Tyršova 331, 517 54 Vamberk.
"In the event that a consumer dispute arises between us and the consumer arising from a purchase contract or a contract for the provision of services, which cannot be resolved by mutual agreement, the consumer can submit a proposal for an out-of-court settlement of such a dispute to the designated entity for the out-of-court resolution of consumer disputes, which is
the Czech trade inspection
Central inspectorate - ADR department
Štěpánská 15
120 00 Prague 2
Email: adr@coi.cz
Website: adr.coi.cz
Article 12 - Final Provisions
These general terms and conditions are valid from January 1, 2014 and cancel all previous provisions and customs. The seller reserves the right to change these general terms and conditions without prior notice. The modified terms and conditions will be published in time on the website of the online store www.e-pletivo.cz The buyer agrees to use and send the invoice in electronic form to the e-mail box, after delivery of the shipment.
Complaints regulations of the online store
The complaints procedure contains information for the customer (hereinafter referred to as the "buyer") when making a complaint about goods purchased from the company Zdeněk Kohout Klenoty - Hodiny (hereinafter referred to as the "seller") through the online store www.e-pletivo.cz
article 1 - General conditions for complaints
Obligations and rights of the buyer: in his own interest, the buyer is obliged to thoroughly inspect the delivered goods before taking them over and, in case of obvious defects, immediately inform the carrier who delivered the goods or the seller who sold the goods.
The buyer acknowledges that in the event of intentional damage to the product or improper handling of the product, all with the aim of obtaining a financial benefit within the claims procedure, this action may be qualified as a criminal offense of fraud. The seller is then entitled to compensation for damage caused by the buyer's actions.
If you send your goods by post or a transport company, the package must be clearly marked with the word "CLAIM" that it is a complaint shipment. If the complaint is resolved by a refund, it is necessary to present the original purchase receipt for payment, which is why we recommend that you make a copy of the purchase receipt and keep it carefully. The package must contain a list of goods. Handled complaints will be returned to you in the same way as they were submitted to the complaint. Do not send claimed goods on cash on delivery - they will not be accepted. All shipping costs back to the seller are at the buyer's expense.
Obligations and rights of the seller: the complaint will be handled without undue delay,
by law no later than 30 days from the date of the complaint, if the seller
cannot agree otherwise with the buyer.
Article 2 - Warranty period
The warranty period begins on the day the buyer receives the goods. The statutory warranty period is generally 24 months, unless otherwise stated.
Article 3 - Warranty conditions
general provisions
This complaint procedure was prepared in accordance with the Civil Code and applies to goods whose complaint was made during the warranty period.
A sales receipt is attached to each product. By accepting the goods, the customer confirms his agreement with the warranty and business conditions. If the goods are not collected in person, acceptance of the goods is understood as the moment when the buyer receives the goods from the carrier.
If the buyer discovers any difference between the sales document and the goods actually delivered (in terms of quality or quantity), he is obliged to submit a report immediately (within 3 days at the latest) addressed to the seller who prepared the sales document. If he does not do so, he runs the risk that his later possible claim will not be recognized.
The warranty covers:
- correct product function and manufacturing defects.
The warranty does not cover:
- defects caused by foreign intervention, external influences (aggressive environment, impact, careless handling, disproportionate temperature, )
- wear and tear of the thing caused by its usual use - damage, scratches, abrasions
Furthermore, it is not possible to accept goods for warranty repair:
- with an expired warranty period on the day of presentation (delivery) of the goods for claim,
- damaged by natural elements such as water, fire, electric discharge and other extreme natural and physical processes,
- in which there has been damage caused by the loss or disruption of the material structure as a result of regular and frequent use of the product
Contradiction of the purchase contract
The seller is responsible to the buyer for the fact that the item being sold is in accordance with the purchase contract when the buyer accepts it, in particular that it is free of defects. Conformity with the purchase contract means that the thing sold has the quality and useful properties required by the contract, described by the seller, the manufacturer or his representative, or expected on the basis of the advertising carried out by them, or the quality and useful properties usual for a thing of this kind, that it corresponds to the requirements of legal regulations , is the corresponding amount, measure or weight and corresponds to the purpose that the seller states for the use of the item or for which the item is usually used.
In the event that the item upon acceptance by the buyer is not in accordance with the purchase contract (hereinafter referred to as a discrepancy with the purchase contract), the buyer has the right to have the seller restore the item to a condition corresponding to the purchase contract, free of charge and without undue delay, according to the buyer's request either by replacing the item or repairing it; if such a procedure is not possible, the buyer can demand a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the violation of the purchase contract before taking over the item or caused the violation of the purchase contract himself. A discrepancy with the purchase contract that manifests itself within six months from the day of taking over the item is considered a discrepancy already existing at the time of its acceptance, unless this contradicts the nature of the item or unless the contrary is proven.
Rights from defective performance
The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).
The seller is responsible to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:
- the goods have the properties that the parties have agreed upon, and if there is no agreement, they have the properties that the seller or manufacturer has described or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,
- the goods are suitable for the purpose that the seller states for their use or for which goods of this type are usually used,
- the quality or design of the goods corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,
- the goods are in the appropriate quantity, measure or weight and
- the goods comply with the requirements of legal regulations.
The provisions stated here do not apply to goods sold at a lower price to a defect for which a lower price was agreed, to wear and tear of the goods caused by its usual use, in the case of used goods to a defect corresponding to the degree of use or wear that the goods had at the time of acceptance by the buyer, or results- whether due to the nature of the goods.
If a defect becomes apparent within six months of receipt, it is considered that the goods were already defective upon receipt.
Rights from defective performance are exercised by the buyer at the address of the seller's place of business, where the acceptance of the complaint is possible with regard to the range of goods sold, possibly also at the registered office or place of business. The moment when the seller receives the claimed goods from the buyer is considered to be the moment of application of the complaint.
Additional rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.
Article 4 - Final Provisions
This complaint regulation is valid from January 1, 2014 and cancels the validity of the previous complaint regulations. The seller reserves the right to change this complaint policy without prior notice. The revised conditions will be published in time on the website of the online store www.e-pletivo.cz
We are aware of the inconvenience of the complaint process, and therefore we try to make it as easy as possible so that everything goes quickly and to the maximum possible satisfaction of both parties.
Your team www.e-pletivo.cz
