Terms and Conditions

Terms and conditions

Order processing

We deliver the goods by our own transport within three days of receiving and registering the order. On the day of ordering, we will confirm receipt of the order to your e-mail. At least the day before delivery, we will call you or send you an e-mail with a message about the delivery of the goods. If we are not able to deliver your order within 3 days (technical problems, out of stock, etc. ... we will immediately notify you by phone about the approximate delivery date. The conditions and detailed description of the delivery implementation are in the free delivery section. Of course, you can also pick up the goods in person at the company's warehouses - PLOTY VAMBERK - WIRE METAL sro in Vamberk, Telč, Tymákov u Plzeň and Vsetín. The exact addresses and opening hours of the establishments can be found in the contacts section

Binding nature of the order

By sending the order, the customer confirms that he will collect the goods on the agreed date. The customer may cancel the order only if the supplier is unable to deliver the goods within the usual delivery date ( within approx. 3 days or according to the telephone agreement ). If the customer does not collect the ordered goods (or does not notify the supplier in advance), the supplier reserves the right to invoice the customer a cancellation fee.

Promotion / sale

Please note that items marked "special offer" or listed in the "sale" section are limited in quantity, so these prices are only valid while supplies last. The supplier of the goods reserves the right to change prices.

Delivery date

The goods will be delivered as soon as possible - for common goods, the delivery date is usually 3 working days from receipt of the order, for less common goods, the delivery time is indicated for individual products. Items marked as sale are limited in quantity, i.e. only while stocks last. In the event of a delay in delivery for more than 3 working days, the customer is informed of this - March, April, May, June, delivery may be delayed for up to 5 working days.

Delivery terms

We deliver goods via our own in-house transport on delivery throughout the Czech Republic on working days from 6 am to 8 pm. At the customer's request, we use the services of Czech Post, PPL Logistik, etc.

The order may be subject to a fee for shipping and services (such as mesh sizing), a fee for packaging materials, etc. You can see a clear overview with the listed binding fees, fee prices, selected goods, taxes, and the total binding amount for the order in the order summary (cart).

Payment terms

We deliver goods on delivery (preferred) or by prepayment on account. The buyer will be informed of any price changes before the goods are delivered and has the right to cancel or change the order in this regard. The prices listed in the e-shop apply to end customers and include 20% VAT (we are VAT payers).

Guarantee

The manufacturer/seller is fully liable for hidden manufacturing and material defects within the meaning of the provisions of the Civil/Commercial Code for a period of 24 months from the date of purchase of the product. The warranty does not apply to defects caused by unauthorized intervention, use of the goods for purposes other than those intended, improper storage, unprofessional assembly, mechanical damage that is not caused by wear and tear resulting from normal use, the product has been exposed to excessive load (in violation of regulations or manufacturer's recommendations), natural disasters or force majeure.

Complaint

Complaints are governed by the relevant provisions of the Civil/Commercial Code and the Consumer Protection Act. The customer is obliged to inspect/check the goods properly upon receipt! Later complaints (obvious external damage caused, for example, during transport) will not be taken into account. In the event of a justified/proven defect in the goods covered by the warranty, the customer has the right to have them repaired or replaced free of charge. The customer shall submit a complaint to the supplier, PLOTY VAMBERK - WIRE METAL sro, Tyršova 927, 517 54 Vamberk.

In the event that a consumer dispute arises between us and the consumer from a purchase contract or a service contract that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such a dispute to the designated entity for out-of-court resolution of consumer disputes, which is

Czech Trade Inspection
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2

Email: adr@coi.cz
Web: adr.coi.cz

Privacy Policy

The e-pletivo.cz store and its operator undertake not to sell or provide the entrusted personal data to any third party without the prior consent of the owner of this data; they will not use the entrusted personal data for a commercial offer unrelated to the store's offer without the consent of the owner of this data; at the customer's request and without giving a reason, they will delete their personal data from their database.

For Slovak customers

Dear customers,
We will deliver the goods you order in our e-shop to you cash on delivery by our transport service.

You will pay for the goods upon receipt in EUR.

The price of goods and shipping is converted at the current CNB exchange rate.

We will consult with you about delivery dates by phone at 00420 494 544123.

If you have any questions, please contact our sales department - tel. 00420 494 544 123 or e-mail:
wiremetal@wiremetal.cz

Notice

The supplier reserves the right to increase the ordered length of 21m, 22m, 23m, 24m, mesh and charge for the entire commercial package of 25m due to the creation of a large amount of unsalable leftovers.

Detailed terms and conditions and complaints procedure

Article 1 - Basic provisions

These general terms and conditions (hereinafter referred to as "GTC") govern the relations between the company PLOTY VAMBERK - WIRE METAL sro (hereinafter referred to as "Seller") and its customers (hereinafter also "Buyers") in the field of sale of goods. Seller: the seller is PLOTY VAMBERK - WIRE METAL sro, which is a registered business entity with Company ID 27463656, Tax ID CZ27463656. Buyer: when starting business relations, the buyer provides the seller with only his necessary contact details, which are necessary for processing his order, or the details that he wants to have included on the purchase documents. The buyer is aware that
that by purchasing products that are in the seller's commercial offer, no rights arise to use registered trademarks, trade names, company logos or patents of the seller or other companies, unless otherwise agreed in a specific case by a special contract.

Article 2 - Security and protection of information

By registering on the website of the online store www.e-pletivo.cz, the registered person agrees to the collection and use of basic information about his/her person and purchases. The operator of the online store www.e-pletivo.cz guarantees to all customers of this online store the protection of their personal data in accordance with Act No. 101/2000 Coll., On the Protection of Personal Data, and at the same time undertakes not to provide personal data in any form to a third party, except in situations related to the distribution or payment of ordered goods (communication of necessary data: name, telephone number and delivery address to the carrier). Supervision of compliance with personal data protection rights is carried out by the Office for Personal Data Protection, with which the seller is registered. Personal data will be processed for an indefinite period in electronic form automatically, or in printed form non-automatically. The buyer provides personal data voluntarily and has the right to withdraw his/her consent to the processing of personal data at any time and request removal from the database. The seller will provide the buyer with information on the method of processing personal data after a reasonable payment. The buyer agrees to the possible storage of cookies on his computer, this consent can be revoked at any time. If the registered person wishes to have his personal data deleted or does not want to receive the information newsletter for which he registered, he informs the operator of the online store www.e-pletivo.cz at the e-mail address wiremetal@wiremetal.cz

Article 3 - Store and sales hours

You can also pick up the goods in person at the company's warehouses - PLOTY VAMBERK - WIRE METAL sro in Vamberk, Telč, Tymákov u Plzeň and Vsetín. You can find the exact addresses and opening hours of the establishments in the contacts section.

We accept orders from the online store www.e-pletivo.cz 24 hours a day, 7 days a week.
in the week.

Article 4 - Prices

In the online store www.e-pletivo.cz, prices are always current and valid for ordering in this online store. . Prices are listed including VAT and statutory fees. In the case of shipping abroad, the price does not include customs duties or other local fees, which are the buyer's expense.

Article 5 - Ordering

The buyer purchases the goods at the price valid at the time of ordering. In the event that the goods are special goods to order or goods that are not in stock, the seller will confirm the price and probable delivery date to the buyer in advance by e-mail or telephone. The seller is entitled to change this price due to the current market situation and depending on the development of the CZK (CZK) exchange rate against foreign currencies. If the buyer does not agree with such a change, the order will not be confirmed and it will not be implemented.

Article 6 - Withdrawal from the contract

In accordance with the provisions of par. 1829 paragraph 1 of the Civil Code, the buyer has the right to withdraw from the contract within 14 days of receipt of the goods if the goods were ordered otherwise than in person and were delivered to him by any carrier. In the event of withdrawal, the purchase contract is cancelled from the beginning. The goods must be returned to the seller within 14 days of withdrawal from the contract. The seller is entitled to unilaterally offset the claim for compensation for damage incurred to the goods against the buyer's claim for a refund of the purchase price.

If the buyer decides to withdraw within this period, the following conditions must be met:

Send an e-mail to the address www.e-pletivo.cz with the following text: " I request
for unilateral withdrawal from the contract dated DD.MM.YYYY No. (invoice number) and I request
for the refund of the amount paid for the goods to account number:..................... ".
The goods sent and delivered back to the seller's address must be in the original undamaged packaging, must be undamaged, complete (including accessories, instructions, warranty card, possibly attached battery, etc.), with all identification elements (labels, stickers). Do not send goods on delivery - such will not be accepted. We recommend that you insure the goods. All costs of sending them back to the seller are the buyer's costs. In the event of failure to comply with any of the above requirements, the seller has the right to proportionally reduce the amount for which the goods will be accepted back. In the event that a gift item was also included with the goods, this gift item must also be returned in compliance with the above requirements. If an order was placed for multiple items (of the same or different) of goods, the total price of which exceeded the price limit for sending the order without charging shipping and payment, and if part of the ordered goods is returned within 14 days, the fee for the relevant shipping and payment selected by the customer may be deducted from the amount for the returned goods.
After receiving and checking the returned goods and accessories, we will issue you a correction document and send it to the e-mail address from the order. Print the correction tax document, add your signature, date and place of signature, and send the scanned copy to the e-mail wiremetal@wiremetal.cz or to the address of the brick-and-mortar store.
The right to withdraw from the contract does not apply to the delivery of goods modified to the buyer's wishes or to goods ordered specifically and expressly at his request, where part of its value is consumed by its use and cannot be returned to its original condition before purchase. The right to withdraw from the contract also does not apply to the delivery of goods with a value that varies over time (e.g. investment gold).
We would like to inform buyers (from abroad) that in the event of withdrawal from the contract, they may be charged costs associated with postage and refund of the amount paid (the refunded amount may be reduced by these incurred costs).
If you request withdrawal from the contract, please ensure that the packaging material of the goods is not also the outer packaging of the shipment, as this packaging material is very often damaged and the costs of repackaging would be charged to you when returning the amount paid.

Article 7 - Product information

Article 8 - Payment terms

cash payment upon personal receipt of goods in the store (goods ordered
cashless payment in advance to an account in the Czech Republic, to an account in Slovakia. Bank transfer and crediting the amount to the seller's account may take 1 - 5 days. After the total amount is credited to the seller's account, the stock goods will be shipped. Stock goods will be reserved when creating an order and non-stock goods will be ordered. The goods will be reserved for seven days. If the total amount is not credited to the seller's account by this time, and unless the buyer agrees otherwise with the seller, the order will be canceled after this time without prior notice.
cash on delivery upon delivery of the goods (cash is collected from the buyer by a person authorized by the carrier).

The goods remain the property of the seller until full payment.

Article 9 - Delivery conditions

Personal collection at the store:

The ordered goods can be picked up after confirming the order at the store address during its normal sales hours. The goods will be reserved in the store for seven days. If no agreement is reached
If the buyer and the seller agree otherwise, the order will be canceled after this time without prior notice.

Sending goods:

The supplier will arrange, based on the customer's request, the transport of the goods to the destination address in the Czech Republic. Transport of orders over 5,000 CZK incl. VAT is free of charge. Orders up to 5,000 CZK will be charged a fee of 350 CZK incl. VAT.

Free shipping does not apply to concrete products. Here the shipping price is contractual. Shipping abroad is carried out at a contractual shipping price after prior consultation and approval.

The supplier adapts the delivery date to its capabilities. The vast majority of orders are delivered within 3 working days - March, April, May, June may be delayed by up to 5 working days. Products that are not in stock or are custom-made are delivered after they are manufactured.

Goods transport complaints

The addressee is obliged to check and accept the shipment only if it is not damaged in any way.
Under no circumstances should the driver sign the delivery note before thoroughly inspecting the goods, even under the packaging! In case of damage, it is necessary to draw up a damage report with the driver. Send a copy of the complaint note issued on site by the carrier, preferably by e-mail to wiremetal@wiremetal.cz or by post to the seller at the store address.
with photographs. Complaints about mechanical damage to the product after signing the delivery note will not be taken into account due to the carrier's transport conditions.

Article 10 - Warranty conditions

Warranty conditions for goods are governed by the seller's complaints procedure.

Article 11 - Complaint procedure in the form of out-of-court negotiations

Czech Trade Inspection
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2

Email: adr@coi.cz
Web: adr.coi.cz

Article 12 - Final provisions

These general terms and conditions are valid from November 26, 2024 and cancel all previous provisions and customs. The seller reserves the right to change these general terms and conditions without prior notice. The amended terms and conditions will be published in a timely manner on the website of the online store www.e-pletivo.cz The buyer agrees to the use and sending of the invoice in electronic form to the e-mail box after delivery of the shipment.

Online store complaints procedure

The Complaints Procedure contains information for the customer (hereinafter referred to as the "buyer") when making a complaint about goods purchased from the company Zdeněk Kohout Klenoty - Hodiny (hereinafter referred to as the "seller") via the online store www.e-pletivo.cz

Article 1 - General conditions of complaint

Obligations and rights of the buyer: the buyer is obliged, in his own interest, to thoroughly inspect the delivered goods before taking them over and, if obvious defects are found, to immediately inform the carrier who delivered the goods or the seller who sold the goods.

The Buyer acknowledges that in the event of intentional damage to the product or improper handling of the product, all with the aim of obtaining financial benefit within the framework of the complaint procedure, this action may be qualified as a criminal offense of fraud. The Seller is then entitled to compensation for the damage caused to it by the Buyer's actions.

If you send your goods by post or a transport company, the package must be clearly marked as a complaint shipment with the word "COMPLAINT". If the complaint is resolved by refunding the money, it is necessary to present the original purchase receipt for payment, and therefore we recommend that you make a copy of the purchase receipt and keep it carefully. The package must contain a list of goods. Resolved complaints will be returned to you in the same way as they were submitted for complaint. Do not send the complained goods cash on delivery - such will not be accepted. All costs of sending back to the seller are the buyer's costs.

Obligations and rights of the seller: the complaint will be handled without undue delay,
by law no later than 30 days from the date of filing the complaint, if the seller
unless otherwise agreed with the buyer.

Article 2 - Warranty period

The warranty period begins on the day the buyer takes over the goods. The statutory warranty period is generally 24 months, unless otherwise stated.

Article 3 - Warranty conditions

General provisions

This complaint procedure was prepared in accordance with the Civil Code and applies to goods for which a complaint was made during the warranty period.

A sales receipt is attached to each item. By accepting the item, the customer confirms their agreement with the warranty and business terms and conditions. If the item is not collected in person, acceptance of the item is understood to be the moment when the buyer takes over the item from the carrier.

If the buyer discovers any difference between the sales document and the goods actually delivered (in quality or quantity), he is obliged to immediately (at the latest within 3 days) submit a report addressed to the seller who prepared the sales document. Failure to do so risks the risk that any subsequent complaint will not be accepted.

The warranty covers:

correct product function and manufacturing defects.

The warranty does not apply to:

defects caused by foreign interference, external influences (aggressive environment, impact, rough handling, excessive temperature, etc.)
wear and tear of an item caused by its normal use - damage, scratches, abrasions

It is also not possible to accept the following goods for warranty repair:

with the warranty period expired on the day of submission (delivery) of the goods for complaint,
damaged by natural elements such as water, fire, electrical discharge and other extreme natural and physical processes,
which has suffered damage caused by loss or disruption of the material structure as a result of regular, frequent use of the product

Contradiction with the purchase contract

The seller is responsible to the buyer for ensuring that the item sold is in accordance with the purchase contract upon acceptance by the buyer, in particular that it is free from defects. Compliance with the purchase contract means that the item sold has the quality and useful properties required by the contract, described by the seller, the manufacturer or its representative, or expected based on their advertising, or the quality and useful properties usual for an item of this type, that it complies with the requirements of legal regulations, is of the appropriate quantity, measure or weight and corresponds to the purpose stated by the seller for the use of the item or for which the item is usually used.
If the item is not in accordance with the purchase contract upon receipt by the buyer (hereinafter referred to as a discrepancy with the purchase contract), the buyer has the right to have the seller bring the item into a condition consistent with the purchase contract free of charge and without undue delay, at the buyer's request, either by replacing the item or repairing it; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the discrepancy with the purchase contract before receipt of the item or caused the discrepancy with the purchase contract himself. A discrepancy with the purchase contract that becomes apparent within one year from the date of receipt of the item is considered to be a discrepancy that already existed upon receipt of the item, unless this is contrary to the nature of the item or unless the contrary is proven.

Rights arising from defective performance

The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).
The seller is responsible to the buyer that the goods are free from defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer received the goods:
- the goods have the properties agreed upon by the parties, and in the absence of such agreement, they have the properties described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods and on the basis of their advertising,
- the goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used,
- the goods correspond in quality or design to the agreed sample or template, if the quality or design was determined according to the agreed sample or template,
- the goods are in the appropriate quantity, measure or weight and
- the goods comply with the requirements of legal regulations.
The provisions set out here shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, to used goods for a defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if this results from the nature of the goods.
If a defect becomes apparent within one year of receipt, the goods are deemed to have been defective upon receipt.
The buyer shall exercise the rights arising from defective performance at the seller's premises, where the complaint can be accepted with regard to the range of goods sold, or at the registered office or place of business. The moment of exercising the complaint shall be deemed to be the moment when the seller received the goods complained of from the buyer.
Other rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.

Article 4 - Final provisions

These complaints procedures are valid from November 26, 2024 and cancel the validity of previous complaints procedures. The seller reserves the right to change these complaints procedures without prior notice. The amended conditions will be published in a timely manner on the website of the online store www.e-pletivo.cz

We are aware of the inconvenience of the complaints process, and therefore we try to make it as easy as possible so that everything goes quickly and to the maximum satisfaction of both parties.

Typographical errors in all texts on our website are reserved. If you find any information that is not in order or seems incorrect or illogical to you, please contact us, due to the large volume of text information, it may be a typographical error. Thank you, Your team www.e-pletivo.cz

Terms and Conditions